Guest Policy
Last updated: 2026-08-18
What you can expect from Syria Inn as a guest, and what we expect from you in return — so every stay starts on the same understanding.
Booking and payment
Search, pick your dates, and book. Hotel rooms are confirmed instantly; homes are booked by request and confirmed by the host, usually within 12 hours and always within 24 — if the host can't confirm, your dates are released and you're told straight away. Once a booking is confirmed, the price is locked in and won't change. Payment is cash on arrival by default, or a wallet transfer (Syriatel Cash / MTN Cash) with a receipt you upload for the host to confirm. Syria Inn never asks for card details — if anyone claims to represent Syria Inn and asks for one, it's not us.
Cancellations and no-shows
Every listing states its cancellation policy — Flexible, Moderate, or Strict — see the Cancellation Policy page for exactly what each one allows. Cancelling within the free window costs you nothing; cancelling later, or not showing up at all, affects your standing on the platform. Three no-shows lead to account suspension.
What we expect from you
Give accurate information when you book, respect the property and the house rules the host has set, and show up for confirmed bookings. Treat hosts the way you'd want to be treated — no discrimination, no harassment, no property damage beyond normal wear.
Safety and privacy
Look for verified-host badges and read reviews before booking. Keep your conversation, booking details, and payment records on Syria Inn rather than moving them elsewhere — it's what lets us help if something goes wrong. The host's phone number and exact address are shared with you only after your booking is confirmed; before that, you'll see an approximate location.
Your rights as a guest
You're entitled to a listing that matches its description and photos, a fair and honest review process, and access to our support team if a stay doesn't go as promised. How we collect and use your information is covered in the Privacy Policy.
If something goes wrong
Use the report button on the listing, host, or message in question, or reach out through Contact Support. Our team reviews the situation and decides fairly — see the Platform & Admin Policy for how that process works.
Homes run by our team
Some homes are run by the Syria Inn team on behalf of the owner. Booking works the same way: you send a request and we confirm it with the owner by phone, usually within 12 hours and always within 24. Messages you send about these homes are answered by our team. You pay the owner in cash on arrival, as with any other home.